About this task

The Service is not running

Applies to

All Versions and Systems

Procedure

Check the Log files

Folder Path

If Services shut down to to not enough memory,
you can always use your BVQ° install file to adjust the memory values provided to the services.

After a service restart due to an update, the MongoDB service starts first, followed by the Server service attempting to connect to the running MongoDB instance.
If your Server service shuts down a few seconds after each start, it may be due to incorrect credentials. You can find the relevant entry in the MongoDB log: