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BVQ° ITSM Connect - Atlassian Jira Cloud

BVQ° ITSM Connect - Atlassian Jira Cloud

Management Summary

BVQ°

Initially developed for our system engineers' own use, BVQ° today sets standards in IT monitoring, analytics and reporting. As a proactive monitoring tool, BVQ° finds vulnerabilities before they become a problem. Thanks to its user-friendliness and individually configurable interfaces, BVQ° is a flexible monitoring tool for a wide range of users - from business owners to technical experts. 

 

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The connection to the Atlassian Jira Cloud Platform is described in this article.

Jira Service Management

… is there to

End bad service management for good. Unite Dev, IT, and business teams on a single AI-powered platform to deliver great service experiences.

and the combination of the two delivers exceptional experience in the Operations Management of your IT infrastructure.

Major Benefits of the integration

BVQ° as part of your IT Service Management. Streamlined Alert and Incident Management, proactive problem resolution, increased automation, greater transparency and improved service delivery

Connect BVQ°'s real-time monitoring and analytics with your IT Service and Operations Management in the Atlassian Jira Cloud.

  • Send BVQ° Alerts into Jira Service Management Operation: Benefit from the on-call management, reduce alert fatigue and improve team responsiveness.

  • Or directly send BVQ° Alerts as Jira Issues: Route them through your proven Incident Management processes.

  • Integrate your transferred infrastructure Configuration Items in Atlassian Assets: Map them with your most critical services and get the most out of the connected Issues.

 

Prerequisites

  • BVQ° in version 2025.H1.1 or higher

  • Atlassian Jira Cloud; Jira Service Management Premium or Enterprise is highly recommended for full integration capabilities.

  • Network access from BVQ° to your Atlassian Jira Cloud site on port 443

Technical Approach

For ITSM connect, BVQ° acts as a centralized IT infrastructure discovery service. By deploying BVQ°, organizations can gain greater control over their IT assets by knowing which servers or services are working with which components. This can improve security and optimize resource utilization, enabling organizations to make informed decisions and effectively leverage their technology investments.

Data integration

BVQ° uses available standard product APIs from the Atlassian Jira Cloud for all data transfers, so there's no need to install an additional plugin on the target side.

Topology data is pushed from BVQ° to Atlassian Assets after it has been persisted. We therefore used a system of serialised identifiers to describe and match the different objects. The received BVQ° objects are stored as Configuration Items (CIs) in the Atlassian Asset database. We automatically set up the necessary schema configuration and send the corresponding assets. As we patch the schema, you are free to extend (not reduce) it to suit your needs.

We have built a lot of references between the different configuration items so that, for example, service agents can use the Atlassian object graph to identify potential points of failure in the system landscape. If one item appears to be broken, the graph can show which other items are likely to be affected.

Process Integration and example Use Case

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The integration between the two tools consists of topology data (objects and their relationships) and alert rules and their respective alert results.

The topology data is transferred to an Atlassian Asset schema, where you can choose to use an existing schema or create your BVQ° Config items in a separate space.

For BVQ° alert results, you can choose to push them as Alerts in the Jira Service Management Operations product or as Issues (work items) in any Jira Cloud project.

 

The Alert level and the severity of the underlying Alert rule are used in the integration, where you can map their combination to the alert or issue priority.
BVQ° takes care of creating new alerts/issues and updating existing ones. In addition, you'll find backlinks to the alert result in the BVQ° Web UI, so you can easily start your root cause analysis. Whenever possible, BVQ° will link issues to the appropriate asset for a smoother remediation.