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BVQ° ITSM Connect - Splunk IT Service Intelligence (ITSI)

BVQ° ITSM Connect - Splunk IT Service Intelligence (ITSI)

Management Summary

BVQ°

Initially developed for our system engineers' own use, BVQ° today sets standards in IT monitoring, analytics and reporting. As a proactive monitoring tool, BVQ° finds vulnerabilities before they become a problem. Thanks to its user-friendliness and individually configurable interfaces, BVQ° is a flexible monitoring tool for a wide range of users - from business owners to technical experts. 

 

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The connection to Splunk IT Service Intelligence (ITSI) is described in this article.

Splunk ITSI

Splunk IT Service Intelligence brings a unique approach to monitoring and troubleshooting. True AIOps predicts future incidents and automatically updates alerts.

And the combination of the two delivers exceptional experience in the Operations Management of your IT infrastructure.

Major Benefits of the integration

Incorporate BVQ° into your service monitoring. Enjoy streamlined KPIs, proactive problem resolution, greater transparency, and improved service delivery.

Integrate BVQ°'s real-time monitoring and analytics with your Splunk ITSI service monitoring.

  • Integrate infrastructure objects: The most relevant ones are automatically created in Splunk ITSI, where they can easily be matched to the appropriate services.

  • Send BVQ° Alerts into Splunk ITSI: Up to two generic KPIs are automatically transferred and calculated based on the underlying entities.

  • Enrich Episodes: Add Alert descriptions, potential impacts and suggested actions to your ITSI episodes to make problem resolution easier.

 

Prerequisites

  • BVQ° in version 2025.H2.1 or higher

  • Splunk ITSI

  • Network access from BVQ° to the configured HEC in Splunk ITSI

Technical Approach

For ITSM connect, BVQ° acts as a central IT infrastructure discovery service. By deploying BVQ°, organizations can gain greater control over their IT assets knowing which servers or services are working with which components. This can improve IT security and optimize resource utilization, enabling organizations to make more informed decisions and effectively leverage their technology investments.

 

Overall, integrating an IT infrastructure analytics and monitoring tool with Splunk ITSI provides a holistic view of your service landscape. Supplemented by synthetic and usage-based test scenarios, application and service owners gain optimal insight into the health of their environments.

Data integration

The integration between the two tools consists of topology data (entities) as well as alert results of alert rules.

Process Integration and example Use Case

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