Scanner Issues

Detecting a scanner problem is quite easy because the affected scanners are listed on top of the scanner homepage in the WebUI. But finding the root cause for the failure can be more difficult. Here are some tipps how to troubleshoot scanner issues:

Open the WebUI and go to SCANNER.

Critical configurations are listed on top of the page. There are two buttons for each scan category (Toplogy, Performance, Event, HFTCS): The left one shows the scan status, the right one the persist status.

Click on a red icon to see the log file for the selected item.

Set severity to "Error" to limit the amount of information. 

In most cases, the error can now be narrowed down to either a configuration issue or a product defect:

• IP address or password incorrect?
• insufficient user rights to collect the requested data?
• wrong protocol type?
• access issues due to firewall or other limitations?

Known Issues

Storage

Catched Exception! (SSHConnectionImpl)
de.qualicision.bvq.exception.BvqScanException: SSH result contains "rbash: line xxx: yyy Killed"

Catched Exception! (SSHConnectionImpl)
de.qualicision.bvq.adapter.ssh.action.CommandErrorException: the svc raised an error -> CMMVC6098

Network

Got error from Brocade Switch with IP 10.10.101.147! (body: {
 "errors": {
  "error": [
   {
    "error-type": "application",
    "error-tag": "operation-failed",
    "error-app-tag": "Error",
    "error-path": "/rest/login",
    "error-message": "Max limit for REST sessions reached",
    "error-info": {
     "error-code": 14,
     "error-module": "auth"
    }

Compute