About this task
The Service is not running
Applies to
All Versions and Systems
Procedure
Check the Log files and the System performance for overutilization.
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Folder Path
| Code Block |
|---|
C:\ProgramData\SVA\BVQ\bvq-mongodb\logs C:\ProgramData\SVA\BVQ\bvq-server\logs |
If Services shut down to to not enough memory,
you can always use your BVQ° install file to adjust the memory values provided to the services.
After a service restart due to an update, the MongoDB service starts first, followed by the Server service attempting to connect to the running MongoDB instance.
If your Server service shuts down a few seconds after each start, it may be due to incorrect credentials. You can find the relevant entry in the MongoDB log:
| Code Block |
|---|
"error":"AuthenticationFailed: SCRAM authentication failed, storedKey mismatch" |