About this task
Due to updates or restart of services, support packages may not be created yet, but still have an existing entry.
Applies to
All BVQ versions
Procedure
- Stop the BVQ-Server service
- move to the specific directory
C:\ProgramData\SVA\BVQ\bvq-server\data\support-zip
- delete support file
- Connect to the mongo shell (use your host and specific credentials)
C:\>mongo --host IPLOCALHOST --authenticationDatabase admin -u bvq -p P@ssw0rd MongoDB shell version v4.4.3 connecting to: mongodb://127.0.0.1:27017/?compressors=disabled&gssapiServiceName=mongodb
- Show all DBs
> show dbs TTTM 33.027GB TTCV 2.237GB SVAS 0.396GB admin 0.000GB bvq 103.109GB config 0.000GB local 0.000GB
- Switch to your specific DB
> use bvq switched to db bvq
- Check for your support package
> db.support_packages.find({})
{ "_id" : "bvq-support_full_20230104140307", "status" : "COPYING", "scannerConfigurationNames" : [ "VC-LABDA", "vc-nsx-schulung" ], "messages" : [ ], "created" : ISODate("2023-01-04T13:03:07.122Z"), "requiredSpace" : 529553981.5, "estimatedSize" : 71527071.50000001, "finalSize" : NumberLong(0), "progress" : 0.09674267100977199, "packageType" : "SCAN_DATA_PACKAGE", "_class" : "de.sva.bvq.web.support.model.SupportPackage" }
- Delete the support package entry
> db.support_packages.deleteMany({})
{ "acknowledged" : true, "deletedCount" : 1 }
- Start the service again
- Connect to your BVQ
