Delete missing support packages / package
About this task
Due to updates or restart of services, support packages may not be created yet, but still have an existing entry.
Applies to
All BVQ versions
Procedure
Stop the BVQ-Server service
move to the specific directory
C:\ProgramData\SVA\BVQ\bvq-server\data\support-zip
delete support file
Connect to the mongo shell (use your host and specific credentials)
C:\>mongo --host IPLOCALHOST --authenticationDatabase admin -u bvq -p P@ssw0rd
MongoDB shell version v4.4.3
connecting to: mongodb://127.0.0.1:27017/?compressors=disabled&gssapiServiceName=mongodb
Show all DBs
> show dbs
TTTM 33.027GB
TTCV 2.237GB
SVAS 0.396GB
admin 0.000GB
bvq 103.109GB
config 0.000GB
local 0.000GB
Switch to your specific DB
> use bvq
switched to db bvq
Check for your support package
> db.support_packages.find({})
{ "_id" : "bvq-support_full_20230104140307", "status" : "COPYING", "scannerConfigurationNames" : [ "VC-LABDA", "vc-nsx-schulung" ], "messages" : [ ], "created" : ISODate("2023-01-04T13:03:07.122Z"), "requiredSpace" : 529553981.5, "estimatedSize" : 71527071.50000001, "finalSize" : NumberLong(0), "progress" : 0.09674267100977199, "packageType" : "SCAN_DATA_PACKAGE", "_class" : "de.sva.bvq.web.support.model.SupportPackage" }
Delete the support package entry
> db.support_packages.deleteMany({})
{ "acknowledged" : true, "deletedCount" : 1 }
Start the service again
Connect to your BVQ