Delete missing support packages / package

Owned by Dominik Karch
Last updated: 30.01.24 by Thomas Sikora
2 min read

About this task

Due to updates or restart of services, support packages may not be created yet, but still have an existing entry.

Applies to

All BVQ versions

Procedure

  • Stop the BVQ-Server service
 Service




  • move to the specific directory
C:\ProgramData\SVA\BVQ\bvq-server\data\support-zip


  • delete support file
 Service



  • Connect to the mongo shell (use your host and specific credentials)
C:\>mongo --host IPLOCALHOST --authenticationDatabase admin -u bvq -p P@ssw0rd
MongoDB shell version v4.4.3
connecting to: mongodb://127.0.0.1:27017/?compressors=disabled&gssapiServiceName=mongodb



  • Show all DBs
> show dbs
TTTM   33.027GB
TTCV     2.237GB
SVAS     0.396GB
admin   0.000GB
bvq   103.109GB
config   0.000GB
local     0.000GB



  • Switch to your specific DB
> use bvq
switched to db bvq



  • Check for your support package
> db.support_packages.find({})
{ "_id" : "bvq-support_full_20230104140307", "status" : "COPYING", "scannerConfigurationNames" : [ "VC-LABDA", "vc-nsx-schulung" ], "messages" : [ ], "created" : ISODate("2023-01-04T13:03:07.122Z"), "requiredSpace" : 529553981.5, "estimatedSize" : 71527071.50000001, "finalSize" : NumberLong(0), "progress" : 0.09674267100977199, "packageType" : "SCAN_DATA_PACKAGE", "_class" : "de.sva.bvq.web.support.model.SupportPackage" }



  • Delete the support package entry
> db.support_packages.deleteMany({})
{ "acknowledged" : true, "deletedCount" : 1 }



  • Start the service again
 Service




  • Connect to your BVQ
 Service