A support package helps BVQ support analyzing a problem and finding a solution.

Select the scanner configurations you want to create a support-package for
Please see the short gif for how to create and download a support-package

There are two different types of support packages:

Logs only
Logs, Topology, and Performance

We often refer to them as small and full support packages. The full package is - depending on the number of scanner configurations - typically much larger than the small one because it contains scanned performance and topology information from the selected scanner configurations. Typically, BVQ supports asks for a full support package.

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