Create a support package
- Michael Pirker
- Sabine Engel
- Dominik Karch
Owned by Michael Pirker
A support package helps BVQ support analyzing a problem and finding a solution.
- Select the scanner configurations you want to create a support-package for
- Please see the short gif for how to create and download a support-package
There are two different types of support packages:
- Logs only
- Logs, Topology, and Performance
We often refer to them as small and full support packages. The full package is - depending on the number of scanner configurations - typically much larger than the small one because it contains scanned performance and topology information from the selected scanner configurations. Typically, BVQ supports asks for a full support package.